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Customer Service Representative / Inside Sales Salary: United States

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The median annual wage for Customer Service Representative / Inside Sales in the United States was $44,770 in May 2025 (BLS). The middle half of workers earned between $36,870 and $51,780.

Broader occupation Our title "Customer Service Representative / Inside Sales" is reported by BLS as SOC 43-4051 Customer Service Representatives. BLS groups Customer Service Representative / Inside Sales within Customer Service Representatives; it does not publish this niche title or credential level separately.

Annual wages

Customer Service Representative / Inside Sales, the United States, annual wages: 10% earned less than $31,750, half earned less than the median of $44,770, 90% earned less than $63,590 (BLS, May 2025).Median $44,770$31,750$63,590$20,000$70,000

Customer Service Representative / Inside Sales, the United States, annual wages: 10% earned less than $31,750, half earned less than the median of $44,770, 90% earned less than $63,590 (BLS, May 2025).

annual wage percentiles, Customer Service Representative / Inside Sales, the United States, May 2025
MeasureAnnual wageWhat it means
10th percentile$31,75010% of workers in this occupation and area earned less than this.
25th percentile$36,87025% earned less than this.
Median (50th)$44,770Half earned less, half earned more.
75th percentile$51,78075% earned less than this.
90th percentile$63,59090% earned less than this.
Mean$46,590Arithmetic average of reported wages.

Hourly wages

Customer Service Representative / Inside Sales, the United States, hourly wages: 10% earned less than $15.27, half earned less than the median of $21.53, 90% earned less than $30.57 (BLS, May 2025).Median $21.53$15.27$30.57$10.00$35.00

Customer Service Representative / Inside Sales, the United States, hourly wages: 10% earned less than $15.27, half earned less than the median of $21.53, 90% earned less than $30.57 (BLS, May 2025).

hourly wage percentiles, Customer Service Representative / Inside Sales, the United States, May 2025
MeasureHourly wageWhat it means
10th percentile$15.27 per hour10% of workers in this occupation and area earned less than this.
25th percentile$17.72 per hour25% earned less than this.
Median (50th)$21.53 per hourHalf earned less, half earned more.
75th percentile$24.89 per hour75% earned less than this.
90th percentile$30.57 per hour90% earned less than this.
Mean$22.40 per hourArithmetic average of reported wages.

Employment: BLS estimates 2,595,750 workers in this occupation nationally.

Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. SOC 43-4051 Customer Service Representatives, National.

What BLS wages include. Base pay plus any guaranteed or production-based incentive pay. They leave out overtime, discretionary bonus, benefits, per diem and relocation.

BLS definitions, verbatim
wages
Base rate; cost-of-living allowances; guaranteed pay; hazardous-duty pay; incentive pay, including commissions and production bonuses; and tips are included. Excluded are overtime pay, severance pay, shift differentials, nonproduction bonuses, employer cost for supplementary benefits, and tuition reimbursements.
hours
Annual wages have been calculated by multiplying the hourly wages by 2,080 hours; for occupations where hourly wages are not published, annual wages were taken directly from the reported survey data.

Target metros

Customer Service Representative / Inside Sales by metro area, annual wages, May 2025
MetroMedian25th to 75th percentileEmploymentLocation quotient
Miami-Fort Lauderdale-West Palm Beach, FL$39,560$34,860 to $48,03063,4401.35
Tampa-St. Petersburg-Clearwater, FL$42,660$36,830 to $47,58034,1501.41
Orlando-Kissimmee-Sanford, FL$40,530$36,880 to $47,86035,6901.51
Raleigh-Cary, NC$41,900$36,110 to $50,36013,6201.1
New York-Newark-Jersey City, NY-NJ$49,590$43,060 to $61,940125,5700.79
New York-Newark-Jersey City, NY-NJ$49,590$43,060 to $61,940125,5700.79
Dallas-Fort Worth-Arlington, TX$44,990$36,660 to $51,47096,9301.43
Houston-Pasadena-The Woodlands, TX$40,380$35,610 to $48,50065,5101.19
Chicago-Naperville-Elgin, IL-IN$47,100$38,260 to $58,95075,2401

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Download the BLS rows for this role (CSV)

How does Customer Service Representative / Inside Sales pay differ by industry?

These are national industry estimates for SOC 43-4051, not local offers or separate estimates for the niche title. Industry names are exactly as BLS publishes them.

Customer Service Representatives by national industry, May 2025
IndustryNAICSMedianBasisEmployment
Utilities22$58,460Annual27,180
Utilities221000$58,460Annual27,180
Electric Power Generation, Transmission and Distribution221100$58,920Annual18,580
Natural Gas Distribution221200$60,560Annual6,790
Water, Sewage and Other Systems221300$45,740Annual1,810
Construction23$47,430Annual39,810
Construction of Buildings236000$52,970Annual9,990
Residential Building Construction236100$52,920Annual9,440
Nonresidential Building Construction236200$54,900Annual550
Heavy and Civil Engineering Construction237000$50,510Annual1,390
Utility System Construction237100$47,570Annual790
Land Subdivision237200$54,510Annual330
Highway, Street, and Bridge Construction237300$59,170Annual190
Other Heavy and Civil Engineering Construction237900$52,180Annual90
Specialty Trade Contractors238000$46,560Annual28,440
Foundation, Structure, and Building Exterior Contractors238100$47,540Annual2,010
Building Equipment Contractors238200$46,560Annual21,580
Building Finishing Contractors238300$46,450Annual3,960
Other Specialty Trade Contractors238900$45,550Annual880
Food Manufacturing311000$45,820Annual9,250
Animal Food Manufacturing311100$47,650Annual950
Grain and Oilseed Milling311200$56,050Annual410
Sugar and Confectionery Product Manufacturing311300$37,770Annual520
Fruit and Vegetable Preserving and Specialty Food Manufacturing311400$47,510Annual930
Dairy Product Manufacturing311500$45,420Annual1,020
Animal Slaughtering and Processing311600$49,150Annual740
Seafood Product Preparation and Packaging311700$57,240Annual60
Bakeries and Tortilla Manufacturing311800$33,080Annual2,740
Other Food Manufacturing311900$50,010Annual1,880
Beverage and Tobacco Product Manufacturing312000$48,310Annual1,570
Beverage Manufacturing312100$47,980Annual1,460
Tobacco Manufacturing312200$49,750Annual110
Textile Mills313000$52,000AnnualNot published by BLS
Fiber, Yarn, and Thread Mills313100$56,640Annual30
Fabric Mills313200$49,510Annual330
Manufacturing31-33$50,460Annual127,940
Textile and Fabric Finishing and Fabric Coating Mills313300$52,000AnnualNot published by BLS
Textile Product Mills314000$45,700Annual1,540
Textile Furnishings Mills314100$44,790Annual460
Other Textile Product Mills314900$46,120Annual1,080
Apparel Manufacturing315000$44,540Annual1,890
Apparel Knitting Mills315100$42,840Annual50
Cut and Sew Apparel Manufacturing315200$45,900Annual1,500
Apparel Accessories and Other Apparel Manufacturing315900$38,960Annual330
Leather and Allied Product Manufacturing316000$44,330Annual380
Footwear Manufacturing316200$46,030Annual110
Other Leather and Allied Product Manufacturing316900$42,280Annual240
Wood Product Manufacturing321000$47,970Annual1,710
Veneer, Plywood, and Engineered Wood Product Manufacturing321200$50,470Annual300
Other Wood Product Manufacturing321900$47,480Annual1,380
Paper Manufacturing322000$59,840Annual5,600
Pulp, Paper, and Paperboard Mills322100$60,940Annual480
Converted Paper Product Manufacturing322200$59,690Annual5,110
Printing and Related Support Activities323000$46,940Annual15,920
Printing and Related Support Activities323100$46,940Annual15,920
Petroleum and Coal Products Manufacturing324000$54,440Annual450
Petroleum and Coal Products Manufacturing324100$54,440Annual450
Chemical Manufacturing325000$52,230Annual11,250
Chemical Manufacturing (3251, 3252, 3253, and 3259 only)3250A1$59,020Annual3,660
Chemical Manufacturing (3255 and 3256 only)3250A2$50,440Annual3,460
Pharmaceutical and Medicine Manufacturing325400$49,680Annual4,120
Plastics and Rubber Products Manufacturing326000$50,760Annual7,590
Plastics Product Manufacturing326100$50,610Annual6,490
Rubber Product Manufacturing326200$51,800Annual1,100
Nonmetallic Mineral Product Manufacturing327000$49,460Annual3,620
Primary Metal Manufacturing331000$56,500Annual1,570
Iron and Steel Mills and Ferroalloy Manufacturing331100$58,730Annual100
Steel Product Manufacturing from Purchased Steel331200$56,060Annual320
Alumina and Aluminum Production and Processing331300$52,790Annual420
Nonferrous Metal (except Aluminum) Production and Processing331400$58,460Annual340
Foundries331500$54,660Annual390
Fabricated Metal Product Manufacturing332000$52,450Annual11,660
Fabricated Metal Product Manufacturing (3321, 3322, 3325, 3326, and 3329 only)3320A1$51,970Annual5,790
Fabricated Metal Product Manufacturing (3323 and 3324 only)3320A2$51,590Annual3,380
Machine Shops; Turned Product; and Screw, Nut, and Bolt Manufacturing332700$57,330Annual1,590
Coating, Engraving, Heat Treating, and Allied Activities332800$51,590Annual900
Machinery Manufacturing333000$53,690Annual11,920
Machinery Manufacturing (3331, 3332, 3334, and 3339 only)3330A1$55,170Annual8,430
Commercial and Service Industry Machinery Manufacturing333300$51,550Annual1,480
Metalworking Machinery Manufacturing333500$51,210Annual1,240
Engine, Turbine, and Power Transmission Equipment Manufacturing333600$56,440Annual760
Computer and Electronic Product Manufacturing334000$56,940Annual11,830
Computer and Peripheral Equipment Manufacturing334100$49,580Annual960
Communications Equipment Manufacturing334200$54,770Annual1,270
Audio and Video Equipment Manufacturing334300$52,000Annual450
Semiconductor and Other Electronic Component Manufacturing334400$59,660Annual1,970
Navigational, Measuring, Electromedical, and Control Instruments Manufacturing334500$57,840Annual6,920
Manufacturing and Reproducing Magnetic and Optical Media334600$52,390Annual260
Electrical Equipment, Appliance, and Component Manufacturing335000$53,750Annual5,790
Electric Lighting Equipment Manufacturing335100$50,480Annual1,330
Household Appliance Manufacturing335200$46,700Annual790
Electrical Equipment Manufacturing335300$58,870Annual1,550
Other Electrical Equipment and Component Manufacturing335900$57,490Annual2,120
Transportation Equipment Manufacturing336000$55,280Annual7,430
Motor Vehicle Manufacturing336100$58,090Annual660
Motor Vehicle Body and Trailer Manufacturing336200$50,160Annual1,110
Motor Vehicle Parts Manufacturing336300$50,430Annual3,100
Aerospace Product and Parts Manufacturing336400$64,730Annual1,530
Railroad Rolling Stock Manufacturing336500$64,570Annual90
Ship and Boat Building336600$58,550Annual400
Other Transportation Equipment Manufacturing336900$51,250Annual550
Furniture and Related Product Manufacturing337000$48,460Annual3,730
Furniture and Related Product Manufacturing (3371 and 3372 only)3370A1$48,770Annual3,340
Other Furniture Related Product Manufacturing337900$46,750Annual390
Miscellaneous Manufacturing339000$49,300Annual12,350
Medical Equipment and Supplies Manufacturing339100$49,300Annual6,790
Other Miscellaneous Manufacturing339900$48,740Annual5,560
Air Transportation481000$46,820Annual19,950
Scheduled Air Transportation481100$46,820Annual18,550
Nonscheduled Air Transportation481200$47,620Annual1,400
Rail Transportation482000$61,350Annual1,080
Rail Transportation482100$61,350Annual1,080
Water Transportation483000$34,220Annual5,270
Deep Sea, Coastal, and Great Lakes Water Transportation483100$34,220Annual5,170
Inland Water Transportation483200$53,250Annual90
Truck Transportation484000$48,530Annual13,670
Transit and Ground Passenger Transportation485000$39,230Annual6,840
Urban Transit Systems485100$45,410Annual910
Interurban and Rural Bus Transportation485200$39,170Annual270
Taxi and Limousine Service485300$39,200Annual2,330
School and Employee Bus Transportation485400$37,590Annual130
Charter Bus Industry485500$39,050Annual170
Other Transit and Ground Passenger Transportation485900$38,850Annual3,020
Pipeline Transportation486000$76,350Annual40
Pipeline Transportation of Natural Gas486200$79,830Annual30
Scenic and Sightseeing Transportation487000$39,840Annual500
Scenic and Sightseeing Transportation, Land487100$37,100Annual200
Scenic and Sightseeing Transportation, Water487200$48,690Annual230
Scenic and Sightseeing Transportation, Other487900$47,680Annual70
Support Activities for Transportation488000$44,990Annual23,750
Support Activities for Air Transportation488100$39,090Annual8,470
Support Activities for Rail Transportation488200$46,190Annual290
Support Activities for Water Transportation488300$124,000Annual880
Support Activities for Road Transportation488400$37,950Annual1,290
Freight Transportation Arrangement488500$49,560Annual10,920
Other Support Activities for Transportation488900$35,410Annual1,890
Couriers and Messengers492000$48,130Annual7,330
Couriers and Express Delivery Services492100$48,470Annual6,320
Local Messengers and Local Delivery492200$39,570Annual1,020
Warehousing and Storage493000$45,990Annual21,000
Warehousing and Storage493100$45,990Annual21,000
Real Estate and Rental and Leasing53$42,340Annual42,370
Real Estate531000$43,720Annual22,240
Rental and Leasing Services532000$40,100Annual19,610
Rental and Leasing Services (5322, 5323, and 5324 only)5320A1$38,980Annual12,890
Automotive Equipment Rental and Leasing532100$44,570Annual6,720
Lessors of Nonfinancial Intangible Assets (except Copyrighted Works)533000$49,760Annual520
Lessors of Nonfinancial Intangible Assets (except Copyrighted Works)533100$49,760Annual520
Professional, Scientific, and Technical Services54$45,290Annual183,700
Professional, Scientific, and Technical Services541000$45,290Annual183,700
Legal Services541100$46,290Annual7,170
Accounting, Tax Preparation, Bookkeeping, and Payroll Services541200$46,660Annual18,920
Architectural, Engineering, and Related Services541300$53,710Annual4,710
Specialized Design Services541400$52,920Annual1,370
Computer Systems Design and Related Services541500$46,770Annual51,130
Management, Scientific, and Technical Consulting Services541600$42,810Annual55,400
Scientific Research and Development Services541700$54,180Annual3,140
Advertising, Public Relations, and Related Services541800$47,160Annual8,440
Other Professional, Scientific, and Technical Services541900$41,600Annual33,430
Services to Buildings and Dwellings561700$42,130Annual12,680
Waste Management and Remediation Services562000$45,840Annual7,690
Waste Collection562100$44,740Annual4,880
Waste Treatment and Disposal562200$48,480Annual1,540
Remediation and Other Waste Management Services562900$47,400Annual1,270
RV (Recreational Vehicle) Parks and Recreational Camps721200$33,350Annual720
Rooming and Boarding Houses, Dormitories, and Workers' Camps721300$32,950AnnualNot published by BLS
Repair and Maintenance811000$42,840Annual21,160
Automotive Repair and Maintenance811100$41,030Annual15,880
Electronic and Precision Equipment Repair and Maintenance811200$47,390Annual1,950
Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance811300$54,930Annual1,480
Personal and Household Goods Repair and Maintenance811400$40,700Annual1,850

Industry estimates are national. Do not combine an industry median with a local percentile to invent an industry-specific local rate.

Which related roles have a different BLS occupation?

A supervisory occupation is not an experience percentile for the craft. Compare the actual responsibilities and the published SOC.

Dispatch Supervisor (43-5032)

Which metros publish the highest and lowest medians?

This ranking uses the May 2025 annual median for Customer Service Representatives. It is not adjusted for living costs. A metro is a BLS statistical area, not just the city limits. Top-coded or suppressed medians are not ranked.

Highest and lowest published metro medians
MetroMedianEmploymentLocation quotientTrade median / all-occupations median
San Jose-Sunnyvale-Santa Clara, CA$60,4808,8600.470.72
San Francisco-Oakland-Fremont, CA$57,83019,9300.50.78
Seattle-Tacoma-Bellevue, WA$53,55025,8400.740.74
Napa, CA$53,3606400.490.97
Santa Rosa-Petaluma, CA$51,8101,7500.510.91
Vallejo, CA$51,2101,1300.470.87
Burlington-South Burlington, VT$50,1601,2500.620.84
Stockton-Lodi, CA$49,9902,6500.551.02
Bridgeport-Stamford-Danbury, CT$49,9705,6600.840.81
Sacramento-Roseville-Folsom, CA$49,94011,5100.640.84
Sebring, FL$34,3305101.090.85
Hot Springs, AR$34,1504700.730.93
Jacksonville, NC$33,9801,1301.290.84
Albany, GA$33,1901,4801.520.76
Aguadilla, PR$27,8009801.211.05
Arecibo, PR$27,0307501.291.03
Mayaguez, PR$26,9201,0601.221.07
Ponce, PR$26,8109000.851.00
San Juan-Bayamon-Caguas, PR$26,52015,9401.380.90
Guayama, PR$25,5201400.691.01

The wage ratio is simple arithmetic: this occupation's median divided by the all-occupations median in the same area and unit. It is not a cost-of-living measure. Location quotient describes the concentration of employment, not relative pay. Neither predicts what a particular candidate will accept.

Full metro ranking and local wage ratios

What do these published wages mean for an offer?

Skilled Trades Headhunters reads the May 2025 figures for Customer Service Representative / Inside Sales in National as an offer reference, not a quote for a particular candidate. For Customer Service Representative / Inside Sales in National, the published median for SOC 43-4051, Customer Service Representatives, is $44,770 per year. The middle half of the Customer Service Representative / Inside Sales in National wage distribution runs from $36,870 to $51,780, a width of $14,910 per year; that spread shows how much published pay varies within the occupation and area, without assigning experience levels.

For the national Customer Service Representative / Inside Sales comparison, New York-Newark-Jersey City, NY-NJ reports $49,590 per year while Dallas-Fort Worth-Arlington, TX reports $44,990 per year; these are the largest-employment metros with published medians for the occupation, rather than neighboring places to a national estimate. The United States Customer Service Representative / Inside Sales figure pools markets with different work scopes and schedules, so use the area table before setting a local offer.

The highest published medians among the selected national industry rows for Customer Service Representatives, read alongside Customer Service Representative / Inside Sales in National, are Support Activities for Water Transportation at $124,000 per year (NAICS 488300); Pipeline Transportation of Natural Gas at $79,830 per year (NAICS 486200); Pipeline Transportation at $76,350 per year (NAICS 486000). Those Customer Service Representative / Inside Sales in National industry comparisons are national cross-sections, not local industry estimates; BLS does not give us a metro-by-industry wage cut here, and overlapping industry groups should not be added together.

The Customer Service Representative / Inside Sales in National median was $42,830 per year in May 2024, compared with $44,770 in May 2025, a published difference of $1,940. That Customer Service Representative / Inside Sales in National comparison is between separate BLS releases, not the raise paid to the same workers or a projection of next year's offer. Read the $42,830 and $44,770 Customer Service Representative / Inside Sales in National estimates with both dates visible, because the employers and workers represented by the survey can change.

Before offering $44,770 per year for Customer Service Representative / Inside Sales in National, separate guaranteed earnings, production incentives and commissions separately from discretionary bonuses; the payment and cancellation rules matter as much as the advertised amount. The Customer Service Representative / Inside Sales in National BLS comparison includes ordinary wages and qualifying incentive pay, but leaves overtime, discretionary bonuses, benefits and relocation outside this wage figure. A candidate's take-home pay and the employer's total cost for Customer Service Representative / Inside Sales in National can therefore differ from the median without either number being an error.

The mapping for Customer Service Representative / Inside Sales in National is broader: BLS groups Customer Service Representative / Inside Sales within Customer Service Representatives; it does not publish this niche title or credential level separately. For a Customer Service Representative / Inside Sales in National opening, establish the equipment, license requirements and responsibility before deciding which people the pay range should attract. A broader occupation can combine jobs that a Customer Service Representative / Inside Sales in National buyer would screen separately, which is why the badge and SOC remain beside the figures.

Questions about this occupation and area

What does the middle-half band tell a Customer Service Representative / Inside Sales in National buyer?

Customer Service Representative / Inside Sales in National has a published middle-half band of $36,870 to $51,780, a width of $14,910 per year, with median $44,770. An offer inside that Customer Service Representative / Inside Sales in National band is not automatically competitive for every scope; match the required work and the separate pay terms first.

Which areas should I compare before hiring Customer Service Representative / Inside Sales in National?

New York-Newark-Jersey City, NY-NJ and Dallas-Fort Worth-Arlington, TX are the largest-employment comparison markets used for Customer Service Representative / Inside Sales in National. Comparing those Customer Service Representatives tables with the $44,770 Customer Service Representative / Inside Sales in National median does not measure commuting costs or predict what a particular applicant will accept.

Are the industry figures local to Customer Service Representative / Inside Sales in National?

Customer Service Representative / Inside Sales in National uses national industry rows for SOC 43-4051, not local sector-specific wages. Support Activities for Water Transportation leads the selected sortable rows at $124,000 per year, but that national industry figure is not a quoted offer for Customer Service Representative / Inside Sales in National.

What changed between the releases for Customer Service Representative / Inside Sales in National?

Customer Service Representative / Inside Sales in National moved from $42,830 in May 2024 to $44,770 in May 2025. These Customer Service Representative / Inside Sales in National published medians do not describe an individual raise or establish a future wage trend.

What changed since May 2024

SOC 43-4051. Published annual median: $42,830 (May 2024) and $44,770 (May 2025). These are two BLS releases, not a projection.