Customer Service Representative / Inside Sales Salary: Springfield, IL
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The median annual wage for Customer Service Representative / Inside Sales in Springfield, IL was $40,230 in May 2025 (BLS). The middle half of workers earned between $35,990 and $47,710.
Broader occupation Our title "Customer Service Representative / Inside Sales" is reported by BLS as SOC 43-4051 Customer Service Representatives. BLS groups Customer Service Representative / Inside Sales within Customer Service Representatives; it does not publish this niche title or credential level separately.
The Springfield, IL median is $4,540 below the national median of $44,770 (-10.1%).
Annual wages
Customer Service Representative / Inside Sales, Springfield, IL, annual wages: 10% earned less than $31,210, half earned less than the median of $40,230, 90% earned less than $59,950 (BLS, May 2025).
| Measure | Annual wage | What it means |
|---|---|---|
| 10th percentile | $31,210 | 10% of workers in this occupation and area earned less than this. |
| 25th percentile | $35,990 | 25% earned less than this. |
| Median (50th) | $40,230 | Half earned less, half earned more. |
| 75th percentile | $47,710 | 75% earned less than this. |
| 90th percentile | $59,950 | 90% earned less than this. |
| Mean | $44,380 | Arithmetic average of reported wages. |
Hourly wages
Customer Service Representative / Inside Sales, Springfield, IL, hourly wages: 10% earned less than $15.01, half earned less than the median of $19.34, 90% earned less than $28.82 (BLS, May 2025).
| Measure | Hourly wage | What it means |
|---|---|---|
| 10th percentile | $15.01 per hour | 10% of workers in this occupation and area earned less than this. |
| 25th percentile | $17.31 per hour | 25% earned less than this. |
| Median (50th) | $19.34 per hour | Half earned less, half earned more. |
| 75th percentile | $22.94 per hour | 75% earned less than this. |
| 90th percentile | $28.82 per hour | 90% earned less than this. |
| Mean | $21.34 per hour | Arithmetic average of reported wages. |
National comparison
| Measure | Annual wage | What it means |
|---|---|---|
| 10th percentile | $31,750 | 10% of workers in this occupation and area earned less than this. |
| 25th percentile | $36,870 | 25% earned less than this. |
| Median (50th) | $44,770 | Half earned less, half earned more. |
| 75th percentile | $51,780 | 75% earned less than this. |
| 90th percentile | $63,590 | 90% earned less than this. |
| Mean | $46,590 | Arithmetic average of reported wages. |
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. SOC 43-4051 Customer Service Representatives, Springfield, IL.
What BLS wages include. Base pay plus any guaranteed or production-based incentive pay. They leave out overtime, discretionary bonus, benefits, per diem and relocation.
BLS definitions, verbatim
wages
Base rate; cost-of-living allowances; guaranteed pay; hazardous-duty pay; incentive pay, including commissions and production bonuses; and tips are included. Excluded are overtime pay, severance pay, shift differentials, nonproduction bonuses, employer cost for supplementary benefits, and tuition reimbursements.
hours
Annual wages have been calculated by multiplying the hourly wages by 2,080 hours; for occupations where hourly wages are not published, annual wages were taken directly from the reported survey data.
Other markets
These are other target markets with published figures, not nearby areas.
All Customer Service Representative / Inside Sales figures | All roles in Springfield, IL
What belongs in the pay comparison for Customer Service Representative / Inside Sales?
BLS includes commissions and production-based incentives. Ask which earnings are guaranteed, which depend on booked or completed work, and which can be reversed. A discretionary bonus does not belong in the BLS comparison.
Published wages are not a complete offer for this specific seat. The occupation is Customer Service Representatives, SOC 43-4051. BLS groups Customer Service Representative / Inside Sales within Customer Service Representatives; it does not publish this niche title or credential level separately.
What BLS wages include. Base pay plus any guaranteed or production-based incentive pay. They leave out overtime, discretionary bonus, benefits, per diem and relocation.
BLS definitions, verbatim
wages
Base rate; cost-of-living allowances; guaranteed pay; hazardous-duty pay; incentive pay, including commissions and production bonuses; and tips are included. Excluded are overtime pay, severance pay, shift differentials, nonproduction bonuses, employer cost for supplementary benefits, and tuition reimbursements.
hours
Annual wages have been calculated by multiplying the hourly wages by 2,080 hours; for occupations where hourly wages are not published, annual wages were taken directly from the reported survey data.
Which related roles have a different BLS occupation?
A supervisory occupation is not an experience percentile for the craft. Compare the actual responsibilities and the published SOC.
Dispatch Supervisor (43-5032)What changed since May 2024
SOC 43-4051. Published annual median: $38,160 (May 2024) and $40,230 (May 2025). These are two BLS releases, not a projection.