Field Service Dispatcher Salary: Chicago-Naperville-Elgin, IL-IN
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The median annual wage for Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032) in Chicago-Naperville-Elgin, IL-IN was $58,900 in May 2025 (BLS). The middle half of workers in this occupation and area earned between $47,620 and $73,160. This is the broader occupation used for Field Service Dispatcher, not a separately surveyed rate for that title or credential.
Broader occupation Our title "Field Service Dispatcher" is reported by BLS as SOC 43-5032 Dispatchers, Except Police, Fire, and Ambulance. BLS groups Field Service Dispatcher within Dispatchers, Except Police, Fire, and Ambulance; it does not publish this niche title or credential level separately.
For Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032), the Chicago-Naperville-Elgin, IL-IN annual median is $8,560 above the national median of $50,340 (17.0%).
Annual wages: Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032)
Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032), Chicago-Naperville-Elgin, IL-IN, annual wages: 10% earned less than $38,260, half earned less than the median of $58,900, 90% earned less than $82,590 (BLS, May 2025).
| Measure | Annual wage | What it means |
|---|---|---|
| 10th percentile | $38,260 | 10% of workers in this occupation and area earned less than this. |
| 25th percentile | $47,620 | 25% earned less than this. |
| Median (50th) | $58,900 | Half earned less, half earned more. |
| 75th percentile | $73,160 | 75% earned less than this. |
| 90th percentile | $82,590 | 90% earned less than this. |
| Mean | $60,100 | Arithmetic average of reported wages. |
Hourly wages: Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032)
Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032), Chicago-Naperville-Elgin, IL-IN, hourly wages: 10% earned less than $18.40, half earned less than the median of $28.32, 90% earned less than $39.71 (BLS, May 2025).
| Measure | Hourly wage | What it means |
|---|---|---|
| 10th percentile | $18.40 per hour | 10% of workers in this occupation and area earned less than this. |
| 25th percentile | $22.89 per hour | 25% earned less than this. |
| Median (50th) | $28.32 per hour | Half earned less, half earned more. |
| 75th percentile | $35.17 per hour | 75% earned less than this. |
| 90th percentile | $39.71 per hour | 90% earned less than this. |
| Mean | $28.90 per hour | Arithmetic average of reported wages. |
National comparison
| Measure | Annual wage | What it means |
|---|---|---|
| 10th percentile | $36,030 | 10% of workers in this occupation and area earned less than this. |
| 25th percentile | $42,750 | 25% earned less than this. |
| Median (50th) | $50,340 | Half earned less, half earned more. |
| 75th percentile | $62,450 | 75% earned less than this. |
| 90th percentile | $78,140 | 90% earned less than this. |
| Mean | $54,740 | Arithmetic average of reported wages. |
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. SOC 43-5032 Dispatchers, Except Police, Fire, and Ambulance, Chicago-Naperville-Elgin, IL-IN.
What BLS wages measure. OEWS estimates describe straight-time gross wages, not just base salary and not total compensation. They include commissions and production bonuses. They exclude overtime, shift differentials, nonproduction bonuses and benefits. Discuss travel, per diem, tool and truck allowances separately. Percentiles describe the occupation's wage distribution, not seniority, plant size, job complexity or credentials. Licensing, union agreements and prevailing-wage obligations depend on the work and assignment; these figures do not establish a premium for them.
Official BLS wage definitions | Source dates and methodology
BLS definitions, verbatim
wages
Base rate; cost-of-living allowances; guaranteed pay; hazardous-duty pay; incentive pay, including commissions and production bonuses; and tips are included. Excluded are overtime pay, severance pay, shift differentials, nonproduction bonuses, employer cost for supplementary benefits, and tuition reimbursements.
hours
Annual wages have been calculated by multiplying the hourly wages by 2,080 hours; for occupations where hourly wages are not published, annual wages were taken directly from the reported survey data.
What do these published wages mean for an offer?
Skilled Trades Headhunters reads the May 2025 figures for Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032) in Chicago-Naperville-Elgin, IL-IN (reference for Field Service Dispatcher) as an offer reference, not a quote for a particular candidate. For Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032) in Chicago-Naperville-Elgin, IL-IN (reference for Field Service Dispatcher), the published median for SOC 43-5032, Dispatchers, Except Police, Fire, and Ambulance, is $58,900 per year. The middle half of the Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032) in Chicago-Naperville-Elgin, IL-IN (reference for Field Service Dispatcher) wage distribution runs from $47,620 to $73,160, a width of $25,540 per year; that spread shows how much published pay varies within the occupation and area, without assigning experience levels.
Against the United States estimate, the Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032) in Chicago-Naperville-Elgin, IL-IN (reference for Field Service Dispatcher) median is $8,560 above the national median of $50,340. For Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032), Kankakee, IL reports $48,730 per year, $10,170 below Chicago-Naperville-Elgin, IL-IN; For Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032), Niles, MI reports $46,570 per year, $12,330 below Chicago-Naperville-Elgin, IL-IN. The neighbors used for Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032) in Chicago-Naperville-Elgin, IL-IN (reference for Field Service Dispatcher) are the nearest metro representative points with a released median, using Census geography, not a commuting or cost-of-living adjustment.
The highest published medians among the selected national industry rows for Dispatchers, Except Police, Fire, and Ambulance, read alongside Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032) in Chicago-Naperville-Elgin, IL-IN (reference for Field Service Dispatcher), are Rail Transportation at $95,260 per year (NAICS 482000); Rail Transportation at $95,260 per year (NAICS 482100); Natural Gas Distribution at $85,090 per year (NAICS 221200). Those Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032) in Chicago-Naperville-Elgin, IL-IN (reference for Field Service Dispatcher) industry comparisons are national cross-sections, not local industry estimates; BLS does not give us a metro-by-industry wage cut here, and overlapping industry groups should not be added together.
The Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032) in Chicago-Naperville-Elgin, IL-IN (reference for Field Service Dispatcher) median was $64,250 per year in May 2024, compared with $58,900 in May 2025, a published difference of -$5,350. That Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032) in Chicago-Naperville-Elgin, IL-IN (reference for Field Service Dispatcher) comparison is between separate BLS releases, not the raise paid to the same workers or a projection of next year's offer. Read the $64,250 and $58,900 Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032) in Chicago-Naperville-Elgin, IL-IN (reference for Field Service Dispatcher) estimates with both dates visible, because the employers and workers represented by the survey can change.
Before using $58,900 per year from Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032) in Chicago-Naperville-Elgin, IL-IN (reference for Field Service Dispatcher) to calibrate an offer, separate guaranteed earnings, production incentives and commissions separately from discretionary bonuses; the payment and cancellation rules matter as much as the advertised amount. The Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032) in Chicago-Naperville-Elgin, IL-IN (reference for Field Service Dispatcher) BLS comparison measures straight-time gross wages, including commissions and production bonuses, but excludes overtime, shift differentials, nonproduction bonuses and benefits. A candidate's take-home pay and the employer's total cost for Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032) in Chicago-Naperville-Elgin, IL-IN (reference for Field Service Dispatcher) can therefore differ from the median without either number being an error.
The mapping for Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032) in Chicago-Naperville-Elgin, IL-IN (reference for Field Service Dispatcher) is broader: BLS groups Field Service Dispatcher within Dispatchers, Except Police, Fire, and Ambulance; it does not publish this niche title or credential level separately. When calibrating a Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032) in Chicago-Naperville-Elgin, IL-IN (reference for Field Service Dispatcher) opening, the work checks include Field service management software and dispatch board; capacity planning and call booking; ask for evidence of that scope instead of using a percentile as a substitute for qualification. A broader occupation can combine jobs that a Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032) in Chicago-Naperville-Elgin, IL-IN (reference for Field Service Dispatcher) buyer would screen separately, which is why the badge and SOC remain beside the figures.
Questions about this occupation and area
What does the middle-half band tell a Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032) in Chicago-Naperville-Elgin, IL-IN (reference for Field Service Dispatcher) buyer?
Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032) in Chicago-Naperville-Elgin, IL-IN (reference for Field Service Dispatcher) has a published middle-half band of $47,620 to $73,160, a width of $25,540 per year, with median $58,900. An offer inside that Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032) in Chicago-Naperville-Elgin, IL-IN (reference for Field Service Dispatcher) band is not automatically competitive for every scope; match the required work and the separate pay terms first.
Which areas should I compare before hiring Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032) in Chicago-Naperville-Elgin, IL-IN (reference for Field Service Dispatcher)?
Kankakee, IL and Niles, MI are the nearest published metro reference points used for Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032) in Chicago-Naperville-Elgin, IL-IN (reference for Field Service Dispatcher). Comparing those Dispatchers, Except Police, Fire, and Ambulance tables with the $58,900 Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032) in Chicago-Naperville-Elgin, IL-IN (reference for Field Service Dispatcher) median does not measure commuting costs or predict what a particular applicant will accept.
Are the industry figures local to Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032) in Chicago-Naperville-Elgin, IL-IN (reference for Field Service Dispatcher)?
Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032) in Chicago-Naperville-Elgin, IL-IN (reference for Field Service Dispatcher) uses national industry rows for SOC 43-5032, not local sector-specific wages. Rail Transportation leads the selected sortable rows at $95,260 per year, but that national industry figure is not a quoted offer for Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032) in Chicago-Naperville-Elgin, IL-IN (reference for Field Service Dispatcher).
What changed between the releases for Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032) in Chicago-Naperville-Elgin, IL-IN (reference for Field Service Dispatcher)?
Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032) in Chicago-Naperville-Elgin, IL-IN (reference for Field Service Dispatcher) moved from $64,250 in May 2024 to $58,900 in May 2025. These Dispatchers, Except Police, Fire, and Ambulance (SOC 43-5032) in Chicago-Naperville-Elgin, IL-IN (reference for Field Service Dispatcher) published medians do not describe an individual raise or establish a future wage trend.
What changed since May 2024
SOC 43-5032. Published annual median: $64,250 (May 2024) and $58,900 (May 2025). These are two BLS releases, not a projection.